Passengers of Dana Airline expressed their frustration on Monday by vandalizing the airline’s check-in counter facility at the Murtala Muhammed Airport wing 2 (MMA2) in Lagos following repeated flight delays and cancellations.
According to reports, the incident unfolded around 6 p.m. after the airline announced the cancellation of two flights bound for Port Harcourt and Owerri from Lagos, scheduled for 12 p.m.
Many passengers had endured extended waiting periods, with some stranded for over 24 hours due to unannounced delays and cancellations.
This led to a violent outburst as passengers disconnected and vandalized the airline’s flight check-in computers, with attendants reportedly subjected to physical assaults.
Airport attendants confirmed that the airline had initially rescheduled flights for February 11 to depart on February 12 due to technical issues, but ultimately announced cancellation without offering proper explanations or refund options.
Dana Airline issued an apology for the disruptions, citing non-scheduled maintenance as the cause. The management emphasized their commitment to passenger safety and comfort, promising to address the delays.
Following the intervention of aviation security agencies, aggrieved passengers were eventually allowed to board around 9 p.m.
The incident underscores the frustrations of air travelers in Nigeria amid ongoing challenges faced by airlines in meeting flight schedules and maintaining satisfactory customer service.
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